Terms of Service

1. Subject of the Agreement. These Terms of Use (the “Terms”) govern access to and use of the Route Watch SaaS platform for GPS monitoring of vehicles and fleet management (hereinafter the “Service”). The Service is provided by Larkhouse Technologies LLC (the “Company”), which is incorporated and operates under the laws of Ukraine. The Company may provide the Service to international clients; the agreement is governed by the laws of Ukraine and the data protection rules of the European Union (in particular, the GDPR). By visiting the website or using the Service, the user (the “Client”) agrees to these Terms. If the Client does not agree with the Terms, they may not use the Service.
2. Acceptance of the Terms. By using the Service, subscribing or clicking the “I Agree” button, the Client accepts these Terms and forms a binding contract between the Client and the Company.
3. Changes to the Terms. The Company may update these Terms from time to time by publishing a new version on the website. Continued use of the Service after publication of changes constitutes the Client’s consent to the updated terms.
4. Additional documents. Certain features of the Service may be governed by additional terms (such as the Privacy Policy, Data Processing Agreement or warranty conditions for equipment), which form an integral part of these Terms.

1. Service – the Route Watch website and other software modules that enable the Client to track the location of vehicles, analyse routes, monitor fuel, receive notifications and perform other GPS‑monitoring functions.
2. Equipment – GPS devices, OBD‑II trackers, fuel sensors and other hardware that may be used together with the Service. If the Company supplies such equipment, the terms of sale or rental are determined by separate documents.
3. Data – all information collected or generated by the Service, including GPS coordinates, routes, speed, fuel level, engine parameters and other telematics data.
4. User/Administrator – an employee or representative of the Client who has access to the Service and configures it.

1. Licence. Subject to these Terms, the Company grants the Client a limited, non‑exclusive, non‑transferable, non‑sublicensable licence to access and use the Service solely for the Client’s internal business purposes. The Client does not acquire ownership of the Service, source code or other components and may not modify, decompile, disassemble or otherwise attempt to obtain the software’s source code.
2. Restrictions. The Client agrees not to use the Service for unlawful, fraudulent or abusive purposes and not to infringe the rights of third parties. It is prohibited to track individuals without lawful grounds or their consent, or to sell or transfer access to the Service to third parties without the Company’s written permission.
3. Third‑party services. Some Service functions are carried out through mobile operators, payment processors and other services. The Client acknowledges that the quality and continuity of operation also depend on such providers, and the Company does not control their activities.

1. Registration. To access the Service, the Client creates an account and provides accurate and up‑to‑date contact and payment information. The Client is responsible for keeping login credentials confidential and must promptly notify the Company of any unauthorised use of the account.
2. Access for employees. The Client may grant access to its employees (drivers, dispatchers) and is responsible for their actions. The Client guarantees that all users of the Service are familiar with and comply with these Terms.
3. Use of equipment. The Client may not program or modify the equipment beyond the permitted settings. In the event of theft of a device or suspected fraudulent use, the Client must immediately notify the Company.

Plans and pricing. The Service operates on a subscription basis. Three plans are available:

• Base – USD 9.99 per vehicle per month. Includes basic real‑time GPS monitoring, trip history and route playback, technical condition monitoring with DTC codes and telemetry, account and team management, flexible notification rules, analytics and reporting. Data is stored for 6 months.
• Pro – USD 14.99 per vehicle per month. Includes all features of the Base plan plus AI‑generated summaries and recommendations, twice‑as‑frequent position updates for more accurate routes and 12‑month data storage.
• Enterprise – custom pricing. Includes all features of the Pro plan and customised pricing based on fleet size, priority support and response, custom feature development and unlimited data storage.

The Base and Pro plans include a 30‑day free trial; after that the subscription automatically becomes paid unless cancelled.

1. Payment and automatic renewal. Payment is made in advance for the selected period (monthly or annual). The Company uses the Stripe payment system; by subscribing, the Client authorises Stripe to automatically charge the specified payment method for each subsequent period. If payment is not made on time, the Company may suspend or terminate access to the Service until all arrears are paid. The subscription renews automatically until the Client cancels it through the account.
2. Equipment and connectivity fees. The subscription price does not include the cost of equipment. The Company offers two types of GPS devices: R58L for trucks (USD 50) and R59L for passenger cars (USD 90). The devices are delivered with a built‑in IoT SIM card. Equipment must be purchased separately from the subscription.
3. Taxes. The charges collected are final; Stripe calculates and collects all applicable taxes (VAT, etc.) in accordance with local law. The Client is not required to separately calculate or pay taxes.
4. Refund policy. Subscription fees for the software are non‑refundable. For equipment, a refund policy applies: full reimbursement for devices is possible within the first month after purchase, provided the devices are returned in working condition, the request is made within 30 days, and the total number of returned devices does not exceed 10 trackers. After the 30‑day period, equipment is not refundable.

1. Delivery of devices. The R58L and R59L GPS trackers are sold separately and delivered ready for use. They are equipped with IoT SIM cards and do not require a separate mobile connection. The cost of the devices is not included in the subscription.
2. Warranty and liability. The trackers are covered by a limited manufacturer’s warranty that covers only manufacturing defects and lasts for 12 months. The warranty does not cover damage caused by improper installation, misuse, tampering, accidents or external factors. The Company is not liable for any loss or damage to vehicles or third parties resulting from use or malfunction of the equipment; the maximum liability for equipment is limited to the value of the purchased devices, but not more than for 10 trackers.
3. Returns and exchanges. In case of a warranty claim or returns under the 30‑day period, the Client must return the devices in proper condition. The Company reserves the right to refuse a refund if the devices are damaged or show signs of improper use.

1. Data collection. The Company collects and stores data on vehicle location, routes, speed, fuel consumption, OBD‑II diagnostics and information entered by the Client into the system. The data are used to provide the Service, support and develop features. Data may be transmitted via communication networks and stored on AWS servers in Europe (Frankfurt, Germany).
2. Legal basis and consent. The Client confirms that it has all necessary authority and obtains consent from its drivers/employees for processing their personal and GPS data. The Client undertakes to comply with privacy and data protection laws, including the Law of Ukraine “On Protection of Personal Data” and the GDPR.
3. Use and disclosure. The Company may use the collected data to improve the Service, analyse fleet efficiency and provide statistical information in anonymised form. The Company may disclose data to service providers (hosting providers, Stripe, Twilio), provided that they maintain confidentiality and use the information solely to provide services. The Company may disclose data upon lawful request by law enforcement authorities.
4. Storage and deletion. Data are stored for the periods defined by the subscription plan (from 6 months for Base to unlimited time for Enterprise) or longer if required by law. The Client may request deletion of certain data, but this may limit the functionality of the Service.
5. Security. The Company takes technical and organisational measures to protect data from unauthorised access, loss or damage. However, the Client acknowledges that data transmission over communication networks may be intercepted by third parties and that complete security cannot be guaranteed.

1. Service continuity. The Company strives to ensure stable operation of the Service but does not guarantee that there will be no interruptions, delays or errors. Interruptions may be caused by maintenance, equipment failures, disruptions in internet or mobile networks, actions of third parties or other reasons beyond the Company’s control. The Service may be limited in areas with weak mobile network coverage.
2. SLA. The Company undertakes to maintain the availability of the Service at not less than 95 % per calendar month. If availability falls below this level, no compensation is provided; this figure is indicative and does not create a monetary obligation.
3. Disclaimer of warranties. The Service is provided “as is”. The Company makes no express or implied warranties regarding merchantability, fitness for a particular purpose, freedom from errors or meeting the Client’s expectations. The Company does not warrant that the Service will meet the Client’s specific requirements or will be compatible with any equipment.

1. Responsibility for data and actions. The Client is responsible for choosing and using the Service to achieve its objectives and for the results obtained through the Service. The Company is not liable for any claims by third parties arising from the Client’s violation of the law.
2. Limits. To the maximum extent permitted by law, the Company, its affiliates and licensors are not liable to the Client or any other party for indirect, incidental, special, punitive or consequential damages (including lost profits, loss of data, business interruption). The Company’s total liability for any claims related to the use of the Service or equipment is limited to: (a) for subscription – the amount of payments made by the Client for the last three months; (b) for equipment – the value of the devices purchased from the Company, but not more than for 10 trackers. The Company is not responsible for actions or omissions of communication operators, equipment suppliers, payment services or other third parties.
3. No liability for damage caused by equipment. The Company does not reimburse losses or damage to vehicles, drivers or third parties resulting from the installation, use or malfunction of trackers or other equipment. The Client assumes full responsibility for installing devices according to instructions and for all risks associated with their use.
4. Limitation period. The Client waives the right to bring claims or lawsuits against the Company more than one year after the event giving rise to such a claim, unless mandatory provisions of law require otherwise.

The Client agrees to indemnify and hold harmless the Company, its directors, employees, partners and suppliers from any claims, damages, liability, costs and expenses (including reasonable attorneys’ fees) arising out of: (a) breach of these Terms; (b) use of the Service or equipment in a manner that violates the law or the rights of third parties; (c) improper installation or operation of the devices by the Client.

1. Term. These Terms take effect upon acceptance and remain in force for the paid subscription period or as long as the Client uses the Service. For plans with automatic renewal, the subscription renews for successive periods unless one of the parties notifies the other of termination.
2. Termination by the Client. The Client may cease using the Service at any time by cancelling the subscription through the account. Termination does not release the Client from the obligation to pay charges already incurred; amounts paid are non‑refundable.
3. Termination by the Company. The Company may suspend or terminate access to the Service without notice in case of: (a) material breach of these Terms; (b) non‑payment; (c) unlawful use of the Service or equipment; (d) a request from competent authorities. In such a case, the Company is not liable for any loss of data or other information of the Client.
4. Consequences of termination. Upon termination the Client must stop using the Service, delete all copies of the software, return any rented equipment and pay all accrued amounts. Sections which by their nature should continue after termination (such as limitation of liability and indemnification) remain in force.

The Company is not liable for failure or delay in performing obligations caused by circumstances beyond its reasonable control, including natural disasters, war, terrorist acts, strikes, interruptions of communication or power supply networks, actions of government authorities and similar events.

1. Law. These Terms are governed by the laws of Ukraine. In matters of personal data protection, the Company also complies with the General Data Protection Regulation (GDPR) of the EU and other applicable international norms.
2. Complaint procedure. The parties agree to adhere to a pre‑trial dispute resolution procedure: a party with a claim sends a written demand to the other party and grants at least 30 days for voluntary settlement.
3. Courts. All disputes arising in connection with these Terms shall be resolved by the competent courts of Ukraine unless otherwise agreed by separate agreement.

1. Assignment. The Client may not assign its rights or obligations under these Terms without the Company’s written consent. The Company may assign its rights and obligations in connection with a reorganisation or sale of the business, informing the Client of this.
2. Waiver. Failure by the Company to exercise any right or provision of these Terms shall not constitute a waiver of such right or provision.
3. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect.
4. Entire agreement. These Terms together with the Privacy Policy and other additional agreements constitute the entire agreement between the parties regarding the subject matter and supersede all prior agreements and discussions.
5. Language and translation. The official version of these Terms is the English version. A separate Ukrainian version may be prepared for convenience; in case of discrepancies, the English text prevails.